Support & FAQ

Our custom made LED neon signs, lights and art are made to your specifications. We havea team of in-house designers, sales and support staff on hand to answer your queries. On this page you'll find answers to the questions we are most commonly asked about our signs, design process, manufacturing, shipping, returns and more.
Please have a look through the FAQs below and let us know if there's anything else we can help you with

Designing your own Neon

Which colours can I choose for my sign?
Which fonts can I choose for my sign?
What if I want a sign that I can't create using your custom tool?
Do you offer a free design service?

Product FAQ

Are your LED neon lights battery operated or do they plug in?
How do I hang / wall mount my neon light?
How big can my Neon sign be?
What are the backboard options?

Returns & Shipping

What are your payment and billing T&C's?
What are the shipping costs?
Why is the turnaround 5-7 days* for a standard order?
What is your returns policy?
Do you provide a warranty?

Didn't find what you were looking for?

Didn't find what you were looking for? If you're looking for anything else, tell us about it. We look forward to working with you to create something amazing!

Send us a message using the form below for any other questions and we'll get back to you within 24 hours